1. Booking process
Bookings are made through our booking system (appartman.hu) or by direct contact (phone, email). To make a booking we need the guest's full name, contact details, and arrival and departure dates.
We send an immediate confirmation by email. The booking is final once the deposit is received.
2. Payment and deposit
- Deposit: 20% of the total amount. Due at booking when paying by card, or within 48 hours of booking, and no later than arrival, when paying by bank transfer.
- Balance: due before arrival; we send a payment request (bank transfer details and card payment link) 72 hours before arrival by email.
- Tourist tax: 500 HUF / adult / night (18+). Not included in prices; listed as a separate item in the final booking total and payable together with the balance.
3. Cancellation policy
- Cancellation up to 5 days before arrival: free — the deposit is refunded in full, with no handling fee.
- Cancellation between 4 and 1 days before arrival: the deposit is not refunded; any balance already paid is refunded.
- Cancellation on the day of arrival or no-show: 100% of the total accommodation fee is charged.
- No tourist tax is charged in case of cancellation.
In case of force majeure (verified medical emergency, natural disaster, pandemic restrictions), the amount may be credited to a later date based on individual assessment.
Please send cancellations in writing by email.
4. Arrival and departure
- Arrival: from 15:00, self check-in with key safe. Late night arrival is also flexibly possible.
- Departure: by 10:00.
- Access guide (key safe, parking, wifi): sent by email 1 day before arrival.
5. House rules
- The pool is not fenced off and the lake shore is also close. Please always supervise children and use the pool and playground only under adult supervision.
- The apartment is for quiet relaxation and families. We do not host loud parties.
- Smoking is not permitted inside the apartment.
- No pets allowed.
6. Damage deposit
We do not charge a damage deposit. In case of intentional damage, the guest is responsible for the cost.
7. Privacy
Personal data provided during booking (name, email, phone) is handled in accordance with applicable laws (GDPR, NTAK) and accounting regulations, retained for the legally required duration.
Data processors involved: Appartman PMS Technologies Kft. (booking management), Stripe (card payments) and Billingo (invoicing); we share data with NTAK and KSH under legal obligation.
The website uses cookies; details are available in Cookie settings.
If you consent to analytics cookies in the Cookie settings, we also use Microsoft Clarity on this website to see how visitors use the site (session recordings and heatmaps). Clarity masks the content of text fields and forms, and it cannot see into the booking system (Appartman) window. Clarity is a Microsoft service; Microsoft is an independent controller of the data collected this way, as set out in the Microsoft Privacy Statement. Microsoft retains session recordings for 30 days and heatmap data for 9 months. You can withdraw your consent at any time in the Cookie settings; Clarity's cookies are then deleted.
The website is served by Cloudflare, Inc. (101 Townsend St., San Francisco, CA 94107, USA), which processes the technical data of the visit on our behalf as hosting provider and data processor. With Cloudflare Web Analytics we measure visits in aggregate; it uses no cookies or data stored in the browser and does not identify the visitor. Google Tag Manager (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) controls the loading of measurement code; according to Google’s own description, Tag Manager does not collect, retain or share information about visitors. Marketing cookies (Meta Platforms Ireland Ltd.): they load only if you consent in the Cookie settings; they serve to show personalised ads, and you can withdraw your consent at any time.
Data controller: Konkoly Áhim, 8638 Balatonlelle, Köztársaság utca 46, ground floor 7.
You may also contact the Hungarian National Authority for Data Protection (NAIH): naih.hu
Legal notice: provider: Konkoly Áhim (Spirit Lelle Apartment) · address: 8638 Balatonlelle, Köztársaság utca 46, ground floor 7. · email: info@spiritlelleapartman.hu · phone: +36 20 591 1705 · NTAK registration: MA26126813 · tax number: 90695258-1-27 · hosting provider: Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA, www.cloudflare.com/privacypolicy
8. Gift voucher
- The gift voucher is issued for a value stated in forints and can be redeemed only for accommodation at the Spirit Lelle Apartment, when booking through the website.
- The voucher is valid for 1 year from the date of purchase. The booking must be made within the validity period; the stay itself may be at a later date.
- To redeem the voucher, the desired dates must be notified before booking, together with the voucher ID. The host issues a single-use code for the booking, which must be entered when booking. The voucher can be redeemed once and ceases on redemption.
- If the discounted direct price of the booking is lower than the value of the voucher, the remaining amount cannot be paid out or transferred. If it is higher, the difference is payable under the booking terms (deposit and balance, section 2).
- The voucher does not include the tourist tax.
- The purchaser may withdraw without giving reasons within 14 days of purchasing the voucher, provided it has not been redeemed by then; in that case we refund the purchase price within 14 days and the voucher ceases.
- Cancellation of a booking made with a redeemed voucher: under the booking terms (section 3); the amount due back is issued as a new voucher ID, with the original expiry date.
- The value of the voucher is deducted from the discounted direct price valid on the website.
